Improving Member Experience

A leading Health Insurer serving more than 8.5 million people sought to revolutionize the way members interact with their health plans. In order to leverage new technologies and better engage with members, this insurance provider asked LiquidHub to create an Apple Watch PoC for their innovation center.

LiquidHub designed and built an innovative application that could provide:

  • Insurance Account information
  • Local Providers within their plan
  • Reminders to take medication with an image of the pill
  • Refill requests from the pharmacy
  • Mood trackers
  • Exercise goals
  • Sleep analysis

Our solution encouraged stress reduction and displayed side by side reports on activity, emotional state, and the number of steps taken on each day.

LiquidHub’s solution is now onsite at the innovation center and helped to gain awareness and buy-in for the importance of member experience in the organization.

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Aligning interactions across channels to provide a seamless experience for patients.

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Customer Journey Mapping

Driving e-commerce through research and a stellar digital experience strategy.

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Self Service Mobile Banking App

A commercial bank asked LiquidHub to help reimagine engagement with their customers by designing a mobile banking app that combined access to small business,

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